People are Stressed and Angry; How to Keep Your Cool AND Your People/Customers!

Duration: 75 minutes

Speaker: Anne Sadovsky

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

Today’s consumer is living in fear, gets angry and frustrated easily. Too often we allow them to ‘pull our strings’ and act negatively ourselves. These behaviors trigger expensive complaints and a hostile environment. Take responsibility for being a peacemaker and communication specialist.

Why Should You Attend

75% of people who leave their jobs do so because of another person. 68% of customers stop doing business with any given business due to perceived disinterest/rudeness by staff.

Conflict is a four billion dollar a year challenge! More than 20 million cases a year-end up before a judge. Loss of productivity, emotional unrest, loss of relationships.

Join Anne Sadovsky for this important webinar and you will learn usable techniques and how to calm people during trying times. You will become more likable and a peacemaker, not only to others but to yourself. Improve your communication/people skills and keep the peace.

It is also a matter of your safety and well-being.

Learning Objectives

To think before you speak
To know your company policies and the hot spots
How to be cool under fire
Things you should NEVER say to a customer, team member.
You will get a list of magic words versus fighting words.
Plus of list of things you should NEVER say
Situations you haven’t thought of that can become issues
Homework: Role play behaviors that are calming and create a win-win ending.

Who Should Attend

Business Owners
HR Department
Company Executives
Regional Supervisors
Managers
Sales Team
Customer Service team members

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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