Fair Housing Deep Dive: Managing Assistive Animal Requests and Complaints

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

On January 28,2020, HUD released Notice FHEO-2020-01, the “Assistance Animals Notice. In the year and a half since then, lots of confusion still exists about what we, as industry professionals, can and can’t do and say – resulting in lots of complaints and legal actions.

This session will review the requirements for compliance with the FHA requirements for evaluating requests for reasonable accommodations involving animals, including who is eligible, definitions of the important terms and phrases you’ll encounter, how to assess the request and the fine points of approving and denying requests.

Areas Covered

What is an Assistive Animal – and what isn’t?
What are the basic requirements for having one?
How do I assess the request – what can and can’t I ask and require?
Service or companion animal – what’s the difference
How many animals can someone have?
What does “disability-related need” mean?
What documentation & verification can I require?
When can I deny a request?

Learning Objectives

Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance for all things animal.
Learn how to effectively answer the most commonly asked questions about assistive animals, including “Why does my neighbor have an animal on this no-pets property?”
Understand special considerations required for the effective practice of fair housing by maintenance staff.

Additional Benefits

Live Q&A With Doug
Certificate Of Participation
Handouts

Who Should Attend

Multi-site Managers, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor, Maintenance Tech, Housekeeper, Groundskeeper

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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