Avoiding Potential Fair Housing Liability With Good Communication & Documentation

Communication and documentation have always been important elements of a fair housing compliance program. With the increased diversity of our client base, along with the increased propensity to turn to the courts to resolve issues previously managed through conversation and compromise have elevated these two areas to prime importance. We’ll explore how to update our policies and procedures for communication and documentation to meet the demands of today’s work environment.

Areas Covered

1. Communication
   • Cultural IQ
   • Limited English Proficiency
2. Documentation
   • Resident on-boarding training
   • Notices
   • Request forms
   • Verification forms
   • Incident reports
   • Misc. documentation

Learning Objectives

• Explore increased requirements for documentation necessitated by HUD guidance on Disparate Impact, Criminal Background Checks, Assistance Animals, LEP, Sexual Harassment and Occupancy Standards.
• Review suggested policies and procedures to ensure fair housing compliance and reduce the possibility of being named in a fair housing complaint or lawsuit.
• Review techniques for effective communication and conducting a successful Interactive Process.

Who Should Attend

Anyone in the multifamily rental or for-sale industry, especially professionals with less than one year of real estate experience: Regional VP, Regional/Area Manager/Supervisor, Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor

Bonus Handout: A curated PDF document including HUD Guidance Memos and samples of many of the forms referenced in the session will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

Unlimited Webinars

Access Unlimited Webinars

SUBSCRIBE NOW

Why You Should Subscribe?

Unlimited Live and On-Demand Courses

Watch all live or recorded webinars (up to 120 minutes long). Get instant access to a library of more than 500 high quality courses presented by best-in-class presenters.

CEUs: APA, CPE, SHRM and HRCI Credits

Fulfil your recertification requirements by earning CEUs from APA, CPE, SHRM and HRCI.

Free Access to Course Materials

Each program comes with Additional Course Materials, which you can download and read anytime.

Additional Discounts

Get flat 20% discount on Premium Product Category like, Long Hour Webinars.

SUBSCRIBE NOW

Call Now At

888-527-3477

Email Us At

help@complianceprime.com