From Confrontation to Compliance: The Art of Effective Lease Violation Management for Multifamily Professionals

May 28	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Doug Chasick

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Individual Purchase Options
Webinar Live webinar access with handouts. Access notification 48 hrs before Event via email.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179
Webinar + Recording Live webinar access with handouts. Access notification 48 hrs before Event via email.	$299
Webinar + Recording + Transcript Live webinar access with handouts. Access notification 48 hrs before Event via email.	$349

Group Purchase Options
Up to 5 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$799	Select
Up to 10 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1299	Select
Up to 15 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1799	Select
Up to 20 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2299	Select
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

Are you tired of struggling with resident violations in your multifamily properties?

As a property manager, you know that handling resident violations effectively is crucial for maintaining a safe, peaceful community and protecting your investment. But are you confident you're doing it right? In this power-packed session, you'll discover:

The foolproof system for documenting violations that will stand up in court
How to communicate with residents about infractions without damaging relationships
The legal pitfalls you MUST avoid when addressing violations
Strategies to reduce repeat offenses and create a culture of compliance
Don't let resident violations derail your property's success. Arm yourself with the knowledge and tools you need to handle any situation with confidence.

Areas Covered

The enforcement dilemma: balancing community standards with resident satisfaction
Common challenges in lease violation management
Statistics on the impact of effective enforcement on property performance
The cost of inconsistent enforcement: legal exposure, community degradation, and staff credibility
The Four-Stage Enforcement Framework
Legal Considerations in Lease Enforcement
Preventive Approaches to Reduce Violations

Learning Objectives

The crucial difference between reactive enforcement and strategic compliance management
A proven 4-step framework for addressing violations that minimizes confrontation
How to document violations properly to create legally defensible records
Communication templates that get results without creating hostility
The "Progressive Enforcement Ladder" that applies appropriate escalation for different violation types
Common mistakes that can invalidate your enforcement efforts or create Fair Housing liability.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Leasing Professionals, Maintenance Managers/Supervisors, Training and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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