Swimming With Sharks: Dealing with Difficult People

May 13	01:00 PM ET / 12:00 PM CT / 11:00 AM MT / 10:00 AM PT
	Duration: 60 minutes	Speaker: Maria Pietroforte

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PURCHASE OPTIONS

Individual Purchase Options
Webinar Live webinar access with handouts. Access notification 48 hrs before Event via email.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169
Webinar + Recording Live webinar access with handouts. Access notification 48 hrs before Event via email.	$289
Webinar + Recording + Transcript Live webinar access with handouts. Access notification 48 hrs before Event via email.	$329

Group Purchase Options
Up to 5 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$699	Select
Up to 10 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1099	Select
Up to 15 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$1599	Select
Up to 20 Attendees Live webinar access with handouts for group. Access notification 48 hrs before Event via email.	$2099	Select
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$599	Select

ABOUT THE EVENT

No one wants to swim with sharks. It is not an acknowledged sport, and it is neither enjoyable nor exhilarating. Yet difficult people are, by their very nature, sharks: aggressive, territorial, and tribal. When we unexpectedly find ourselves dealing with a difficult person, we often give them the benefit of the doubt and assume that they will “play fair”. The hard truth is that we must learn how to identify and respond assertively to difficult people without being “eaten alive”.

During this session, you will acquire essential skills to effectively deal with confrontations, deliver difficult messages, smooth the waters, and remain confident. You’ll discover how to respond and communicate with dignity, poise, and self-assurance. By following these rules for survival, it will be possible to survive difficult encounters without being eaten alive.

Learning Objectives

Identify sharks and their behaviors
How not to be prey and vulnerable to attack
Counter aggression promptly using effective communication tools
Gain tips for self-care and nurturing a healthy mindset

Areas Covered

Identifying sharks
How to deal with difficult people
Proactive measures to foster a respectful environment
Effective Communication
Active listening skills
De-escalation techniques
How to cultivate a community where respect and inclusivity are valued and promoted
Investigating Allegations: Understand how to conduct thorough and impartial investigations, gathering evidence and interviewing witnesses.
Mediation and Conflict Resolution techniques

Who Should Attend

Regional managers, small owners. Service technicians/maintenance staff, Community Manager/Director, Multi-site Manager (Area, Regional), Training & Development Professionals, Assistant Managers, housing specialist, corporate staff .and HR Professionals.

Speaker(s)

Maria Pietroforte

With three decades of expertise in multifamily, Maria Pietroforte offers a distinctive combination of leadership, foresight, and expertise. She has held influential positions as President of Tribute Properties, Move.com (Rentnet.com), Kettler, and E&S Ring, successfully elevating these companies to the forefront of their industries. Her achievements include establishing strong brand identities, fostering stellar reputations, and driving substantial revenue growth. Maria is renowned within the multifamily sector not only for her infectious positive energy but also for her unwavering commitment to prioritizing people. She specializes in transforming work environments into hubs where individuals are actively engaged, appreciate one another, and communicate openly, ultimately enhancing both performance and company culture. Maria holds a Bachelor of Science in Business Administration from Arizona State University. She boasts an impressive list of certifications, including Certified Property Manager, Certified Defense Property Manager, Advanced Facilitator, and NAAEI faculty member. Whether you require a charismatic keynote speaker, a dedicated strategic consultant, an enthusiastic trainer, or a seasoned marketing expert, I would be honored to offer my expertise and support to your endeavors!

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.0

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.0

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