From Chaos to Clarity: Resident File Management

Duration: 90 minutes

Speaker: Tina M Austin

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

Tired of paperwork headache? Worried about compliance risks. Learn insider strategies to keep your resident records flawless, organized, and audit-proof under Affordable Housing regulations. We’ll uncover must-know secrets, tackle common pitfalls, and show you how to streamline your workflow like a compliance expert. Say goodbye to stressful audits and hello to smooth, efficient, and error-free file management.

Why You Should Attend

This training is essential for property managers, compliance officers, leasing agents, and housing specialists managing HUD, PHA, and LIHTC files. Learn how to organize resident records efficiently, avoid compliance violations, and stay audit-ready with expert strategies. Discover time-saving techniques, common pitfalls, and best practices to ensure error-free file management. Gain confidence and control over your compliance process, reducing stress and costly mistakes. Whether you're new to affordable housing or a seasoned professional, this training will streamline your workflow and boost compliance success. If you handle resident files, you need this course!

Areas Covered

Resident File Fundamentals
Audit-Proof File Organization: Best Practices for Success
Common Compliance Pitfalls & How to Avoid Them
Mastering Documentation & Verification Procedures
Preparing for Audits & Compliance Reviews with Confidence
What is to be in a tenant file?
Form numbers
HUD Requirements

Bonus Tip: Each session includes real-world examples, hands-on exercises, and expert insights to help you master resident file management with confidence!

Who Should Attend

Property Owners
Property Managers
Occupancy Specialists
Compliance Staff
Anyone using the EIV system

Speaker(s)

Tina M Austin

Tina Austin has been in the affordable housing industry for more than 15 years and currently serves as the CEO of Compliance One. Her experience ranges from being a property manager to the Vice President of Operations with Affordable Housing program compliance always being her passion. Known to many of her clients as the Compliance Coach and “Fixer”, Tina’s expertise is taking a non-compliant distressed property into a compliant model property. Her no-nonsense, personable style of training keeps the bottom-line objective to “Always protect the asset”. Tina is a part of several HUD Roundtable committees and sits on the boards of two non-profit organizations. Affordable Housing is dear to her heart as she believes everyone deserves to have decent, safe and stable housing.

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