Respect in Residency: How to Foster a Harassment-Free Housing Environment

Creating a safe, respectful, and inclusive living environment is paramount in any multi-unit residential setting.  Harassment, in any form, undermines this goal, impacting residents' well-being, property values, and the overall community spirit. This webinar provides multifamily professionals with the knowledge and tools needed to prevent, address, and ultimately eliminate harassment within their communities.

Are you confident you're doing everything possible to ensure a respectful environment in your building or community?  Do you know the legal ramifications of inaction when harassment occurs? Are you equipped to handle complaints effectively and fairly?  In today's climate, understanding and actively promoting respect in residency is not just good practice – it's essential. This webinar will empower you to cultivate a positive and welcoming atmosphere for all residents.

Areas Covered

• What is Harassment: You’ll gain a clear understanding of what constitutes harassment, including legal definitions and examples of different types of harassment, such as sexual harassment, discriminatory harassment, and bullying.
• Understand the Legal Landscape: Navigate the complex legal framework surrounding harassment in housing.
• Prevention Strategies: Proactive measures are key to fostering a respectful environment. This webinar will equip you with practical prevention strategies, including:
• Developing a Clear Anti-Harassment Policy: Learn how to create a comprehensive policy that clearly defines harassment, outlines reporting procedures, and details the consequences for perpetrators.
• Effective Communication: Explore strategies for communicating your commitment to a harassment-free environment to residents, staff, and potential tenants.
• Building a Culture of Respect: Learn how to cultivate a community where respect and inclusivity are valued and promoted. We'll explore ways to foster positive relationships among residents and create a sense of belonging.
• Responding to Complaints: Handling harassment complaints effectively and fairly is crucial. This webinar will guide you through the process, covering:
• Receiving Complaints: Learn best practices for receiving and documenting complaints, ensuring sensitivity and confidentiality.
• Investigating Allegations: Understand how to conduct thorough and impartial investigations, gathering evidence and interviewing witnesses.
• Mediation and Conflict Resolution: Explore the role of mediation and conflict resolution in addressing harassment complaints, when appropriate.
• Taking Action: Learn about the range of actions you can take in response to substantiated complaints, from warnings and lease violations to eviction and legal action.
• Protecting Complainants: Understand your responsibility to protect complainants from retaliation and ensure their safety.

Learning Objectives

• Ensure awareness of current Fair Housing requirements regarding all forms of harassment and share suggested strategies for effective compliance.
• Explore the nuances and grey areas, ensuring you can identify and address problematic behaviors before they escalate.
• Review the importance of regular training for staff and residents on recognizing, preventing, and responding to harassment. We'll discuss effective training methods and resources.

On-site and multi-site personnel including Regional/Area Managers, Community Managers, Leasing Managers, Leasing Professionals, Maintenance Managers/Professionals, Training and HR Professionals.

Handouts & Reference Material

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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