Fair Housing Update for Maintenance Professionals

At most communities, the maintenance professionals have the most contact with residents and are therefore most likely to be involved in a fair housing issue. Many fair housing complaints arise from team members trying to be helpful, not being aware of proper procedure, or just plain ignorance of fair housing compliance protocols. While it’s impossible to prevent all fair housing complaints, regularly scheduled training of everyone in a customer-facing role can lessen the possibility of being named in a fair housing complaint.

Are your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects?

To ensure fair housing compliance, it is essential that everyone on the maintenance team is able to respond to the most commonly asked questions with a fair housing friendly answer, even if that answer is simply to direct the question to the manager!

Areas Covered

• Maintenance Professionals as the “Face of the Company”
• A brief history of Fair Housing
• What is Fair Housing compliance?
• The protected categories
• What is discrimination?
• The importance of standardized policies and procedures
• The importance of documentation
• The importance of consistency: no favoritism, no discrimination
• All things disability-related: definitions, accommodations, modifications, “special treatment”.
• Interactions with residents and prospects
• How to answer the most common questions heard by maintenance professionals

Learning Objectives

• Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
• Learn how to effectively answer the most commonly asked questions heard by maintenance professionals.
• Understand special considerations required for the effective practice of fair housing by maintenance staff.

Who Should Attend?

On-site and multi-site personnel including Regional/Area Managers, Community Managers, Maintenance Managers/Professionals, Training and HR Professionals.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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