The 5-Star Formula: Transforming Resident Experience

In the affordable rental housing market, residents have choices, making it crucial for your property to truly stand out. The secret to success isn’t just about the amenities or location—it’s about delivering a 5-star customer experience that that goes beyond just meeting expectations. It leaves a lasting impression. By offering genuine care and outstanding service, you can make a profound difference in the lives of your residents, ensuring they feel valued and respected in their homes.

Imagine being part of a team that not only meets the needs of residents but exceeds them, creating a supportive and thriving community where people are proud to live.  Unfortunately, many properties face challenges like negative reviews, complaints, and resident turnover. But with the right approach, these obstacles can be transformed into better resident retention and higher occupancy.  

Learning Objectives

• Discover what truly works and residents want
• Elevate your service
• Inspire loyalty and great reviews
• Increase resident satisfaction and well-being
• Foster a stronger sense of community and pride
• Build deeper resident connections

Areas Covered

• Identifying what residents want
• Implementing strategies that address resident wants
• Changing behavior to be a 5-Star team
• Engaging residents to create a thriving community
• Going above and beyond
• Turning complaints into a positive interaction
• 5-Star impact on occupancy and reputation

Who Should Attend

• Owners
• Community/Property Managers
• Assistant Managers
• Supervisors
• Corporate employees
• Regional managers
• Multi-site Manager (Area
• On-site business managers
• Leasing professionals
• Maintenance professionals
• Training managers
• Customer service employees

Speaker(s)

Maria Pietroforte

With three decades of expertise in multifamily, Maria Pietroforte offers a distinctive combination of leadership, foresight, and expertise. She has held influential positions as President of Tribute Properties, Move.com (Rentnet.com), Kettler, and E&S Ring, successfully elevating these companies to the forefront of their industries. Her achievements include establishing strong brand identities, fostering stellar reputations, and driving substantial revenue growth. Maria is renowned within the multifamily sector not only for her infectious positive energy but also for her unwavering commitment to prioritizing people. She specializes in transforming work environments into hubs where individuals are actively engaged, appreciate one another, and communicate openly, ultimately enhancing both performance and company culture. Maria holds a Bachelor of Science in Business Administration from Arizona State University. She boasts an impressive list of certifications, including Certified Property Manager, Certified Defense Property Manager, Advanced Facilitator, and NAAEI faculty member. Whether you require a charismatic keynote speaker, a dedicated strategic consultant, an enthusiastic trainer, or a seasoned marketing expert, I would be honored to offer my expertise and support to your endeavors!

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