Common Fair Housing Questions Your Maintenance Team Hears – and How NOT to Answer Them!

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

One of the key responsibilities of multifamily professionals is to empower your maintenance team with knowledge about fair housing compliance. This session is designed to equip you and your team with the insights needed to navigate the complexities of fair housing regulations confidently.

The maintenance staff often find themselves on the front lines of customer interactions. As they tackle everyday issues—from leaky faucets to broken heaters—they may also encounter sensitive questions related to fair housing laws. Whether it’s a request for a reasonable accommodation or inquiries about tenant eligibility, the responses given by your maintenance team can have significant implications for your property and its compliance.

Unfortunately, missteps in communication can lead to misunderstandings, potential legal liabilities, and even costly fair housing violations. This session will focus on the most common questions your maintenance staff may hear and how to respond—or, just as importantly, how NOT to respond—to ensure compliance and promote a fair living environment for all residents. Don’t miss it1.

Areas Covered

How to answer the following questions:

Why can’t I do favors?
Why can’t I help residents with personal tasks?
Why can’t I do “side jobs” for residents?
Why does my neighbor have an animal on this no-pet community?
Why does my neighbor have a reserved parking space?
What kind of people live here?
Is this place safe?
Do you have any two bedrooms?
Can I get some grab bars installed in my apartment?

Learning Objectives

Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
Learn how to effectively answer the most commonly asked questions heard by maintenance professionals.
Understand special considerations required for the effective practice of fair housing by maintenance staff.

Who Should Attend

Community Manager/Director, Training and HR Professional, All Maintenance Team members including Supervisors, Technicians, Groundskeepers, Housekeepers, and anyone else involved in maintenance at the community!

Handouts & Reference Material

I will provide a PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos.

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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