Your New PR Team: There is More to Maintenance Training Than Nuts & Bolts

Duration: 60 minutes

Speaker: Anne Sadovsky

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

The Maintenance Team often interacts with residents more than the office staff. However, most often their training in customer service and resident retention is neglected. Avoid complaints from residents based on a negative experience with a service tech.

Why You Should Attend?

The appropriate response from a service team member when a resident is rude
What to do when the resident is over-friendly
What to do if children are alone in the apartment when the tech arrives
Learn words to choose and words to never use
Why personal appearance is important
Fair Housing concerns
Time Management tips
Resident Retention skills for entire staff

Who Should Attend

All maintenance/service techs
Regional Managers
All onsite team members; managers, asst managers, leasing team

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

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