Hassle or Harassment: Effective Strategies for Handling Neighbor Disputes

Duration: 60 minutes

Speaker: Doug Chasick

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$899	Select

ABOUT THE EVENT

Why do so many people seem so angry these days? There are many factors that contribute to the pervasive anger evident in society. A key factor appears to be the erosion of community bonds and the breakdown of social cohesion have contributed to a sense of isolation and loneliness, further fueling feelings of anger and frustration. Unfortunately, these feelings of anger and frustration are manifesting on an increasing basis at our apartment communities.

In addition, the rapid pace of change, particularly in technology and socio-economic structures, has left many feeling disoriented and left behind. This sense of alienation breeds resentment, as individuals grapple with the uncertainty of their futures. Moreover, the widening gap between the wealthy elite and the rest of society exacerbates feelings of injustice and inequality, fueling righteous indignation among those struggling to make ends meet.

In any apartment community, harmonious living among neighbors is paramount for fostering a positive and enjoyable environment. However, disputes between neighbors can arise, causing tension and discomfort for everyone involved. In this 60-minute webinar, we delve into the art of handling neighbor disputes in an apartment community with finesse and effectiveness.

While we will not be able to address all of these issues in an hour, please join us as we explore practical strategies and proven techniques for resolving conflicts peacefully and restoring harmony within your community. We’ll offer valuable insights and actionable advice for all multifamily professionals

Areas Covered

Fair housing compliance considerations in addressing disputes between neighbors.
Other laws addressing disputes.
Lease language and community rules.
Workflow
Communication channels
Mediation, arbitration and three sides to every story
Suspending judgement
When does a hassle become a harassment?
Best practices

Learning Objectives

Understanding the Dynamics of Neighbor Disputes:
1. Identifying common sources of conflict in apartment communities.
2. Exploring the impact of neighbor disputes on the overall community atmosphere.
Proactive Measures for Conflict Prevention:
1. Implementing effective communication strategies to prevent conflicts before they escalate.
2. Establishing clear community guidelines and boundaries to mitigate potential disputes.
Mediation Techniques and Conflict Resolution:
1. Learning mediation skills to facilitate constructive dialogue between conflicting parties.
2. Utilizing conflict resolution frameworks to address disputes in a fair and impartial manner.
Legal Considerations and Compliance:
1. Navigating legal frameworks and regulations related to neighbor disputes in apartment communities.
2. Understanding the rights and responsibilities of tenants and landlords in resolving conflicts.
Building a Culture of Respect and Cooperation:
1. Promoting empathy, understanding, and respect among neighbors.
2. Cultivating a sense of community solidarity and cooperation to foster long-term harmony.

Who Should Attend

Community Manager/Director, Multi-site Manager (Area, Regional), Training and HR Professionals.

Handouts & Reference Material

A PDF copy of the presentation will be available for download

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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