Conflict Resolution - Prevent, De-escalate, Resolve

Duration: 90 minutes

Speaker: Deborah Jenkins

CREDITS:

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$179
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$199
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$169

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$599	Select

ABOUT THE EVENT

Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders are realizing this negative issue is not just knocking at but is already inside their doorsteps, creating counterproductivity. Behaviors like gossiping, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are causing unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. For example, one increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once, without really being sick. On top of affecting workers negatively, conflicts also cause managers to spend countless hours dealing with them.

The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a normal 40-hour-a-week schedule, that is 43-69 hours per month. Wow! Conflict comes in many shapes and sizes. It can be between you and another, between two of your employees or co-workers, or even involving customers and outside individuals.

Learning Objectives

Identify and know how to respond to various levels of conflict behavior.
Recognize our own natural responses to adversity.
Explore conflict prevention measures.
Learn how to strengthen verbal and nonverbal communication skills.
Gain de-escalation strategies for safe interventions.
Determine resolution options.
Explore best practices.
Learn tips and techniques.
Determine expectations and responsibilities.

Course Outline

1. A closer look at conflict.

Burning questions
Underlying Causes
Conflict Behaviors
Common Conflict Strategies
Misconceptions
Remote Workers
Affects

2. Conflict prevention.

Awareness of self and others.
PEKs.
Actions.
Graham’s Hierarchy of Disagreement.
The Gray Rock Method.
Self-Reflections.

3. Conflict resolution with de-escalation tips and techniques.

The power of one word.
Heated arguments.
Finding compromise.
Mental health emergency.
A T.E.A.M. approach.
Mediation.
Back to Basics 1-2-3

Why You Should Attend

Attending this training will help you and your team grow professional skills and discover how to work towards continued success for yourself, your team, and your organization. It will help you to advance your current success, boost your chances to meet your future goals and aspirations, and to inspire others to follow your lead. Further, this course will help your team better understand company-wide expectations of individuals and teams to achieve desired results. When workplaces incorporate these cultural principles, the work environment becomes a place to look forward to coming into with enthusiasm. If developing your skills aren’t prioritized by you or your organization, you risk individual, team, department, and organizational failure without everyone reaching their full potential.

Who Should Attend

Everyone that interacts with others and aspires to continue their professional development will benefit from this training. That includes anyone from front line workers to the leadership team. It is also general information that is relevant to all industries including human resources, medical, legal, hospitality, transportation, government, sales, communications, education, insurance, science, engineering, banking, non-profit, fitness, investment, realty, marketing, construction, and more. Human Resource Professionals, Supervisors, Managers, Business Owners, CEOs, COOs, CHROs, Presidents, Vice Presidents, Employees.

Speaker(s)

Deborah Jenkins

Deborah’s education and work experience arms her with the skills, knowledge, and abilities to present this topic with expert insight. She earned a Bachelor’s Degree in Human Resource Management, and Professional Certifications from the Society for Human Resource Management (SHRM) and Human Resource Certification Institute. With her 20+ years of real-world experience working with leaders on every organizational level, Deborah is able to relate the subject matter to fit any situation of a diverse audience and deliver the content in a conversational and understandable way.

CEUs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Credits: 1.5

Compliance Prime is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org

Credits: 1.5

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