Resident Retention NEEDS Your Attention NOW 2023

Duration: 60 minutes

Speaker: Anne Sadovsky

Available On-Demand

PURCHASE OPTIONS

Individual Purchase Options
On-Demand Available On-Demand. Watch the webinar recording multiple times for 30 days.	$189
Recording Download link will be emailed for single user access with handouts. Available in 3-5 business days, after Live Event. Never Expires.	$219
Transcript (PDF) PDF transcript of webinar with handouts will be emailed. Available in 7-10 business days, after Live Event. Never Expires.	$179

Group Purchase Options
Recording With License to Share Download link will be emailed with a license to share within the organization. Available in 3-5 business days, after Live Event. Never Expires.	$799	Select

ABOUT THE EVENT

Today’s renters are very quick to post on social media when they are angry/upset with the staff or unhappy with their apartment. Employees often respond in defensive, even offensive ways. Learn to stay calm, choose your words, and be professional. Striking back only upsets the ‘offender’, causing more harm, including move-outs.

Retaining residents is critical to your budget…turnover is very costly. This class covers:

The cost of losing a resident
Proper ways to respond, in person, in writing and virtually
How to control your emotions and keep your cool
How to calm the resident while in your office
You will be an example for other employees when they encounter an unhappy resident
Focusing on keeping renters versus driving them away
Yours is a Public Relations job
The harm angry residents do when posting your negative response
And more

Areas Covered

We will calculate the costs of every move out
Improve your renewal letter/invitation to stay
Magic words that soothe rather than irritate
Train every team member in resident retention
Communicate with other residents who witness unhappy neighbors
How to keep employees who are “fed up’

Who Should Attend

Entire site staff
Regional managers
Large and small owners
Maintenance team
Corporate staff

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

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