How to Create and Enforce Effective Pet Policies

Do you know that over 70% of American homes have at least one pet? Or that almost a quarter of all household moves were because of a pet?  Or that many multifamily professionals believe unfair pet policies and fees are the main source of the “imposter” assistance animal problem we all face? Now you know! What to do? Let’s consider reinventing our thinking on pets. Although not every community is well-suited for allowing pets, many communities are simply doing it wrong and this session will review pet policy best practices that should improve your resident satisfaction and flow to your bottom line!

Areas Covered:

1. Are we suitable for pets?

2. Physical Considerations

1. Size and density of asset
2. Garden, mid-rise, high rise
3. Elevators and common areas

3. Market Considerations

1. Resident profile
2. Current fees and other charges in market
3. When is a deposit a deposit?

4. Management Considerations

1. Size and breed restrictions
2. Number of animals allowed
3. Control and damage considerations
4. Housekeeping considerations
5. Fair Housing considerations – allergies, total number of animals, species, size, breed restrictions.

5. Policy Best Practice suggestions

Learning Objectives:

• Establishing distinctions between pet and Assistance Animal considerations.
• Identification of factors to be considered when deciding whether to allow pets at all.
• HGHow toHow to effectively evaluate the factors and craft policies that support management and residents.
• How toHow to create effective forms and record-keeping systems for the management of pets.

Who Should Attend:

• Leasing Professionals
• Community Manager/Director
• Multi-site Manager (Area, Regional)
• Marketing and Training Professionals
• Service Managers.

Handouts & Reference Material:

A PDF copy of the presentation will be available for download along with a PDF Reference Guide containing resources

Speaker(s)

Doug Chasick

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.

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