Residents Are stressed and Angry: How to Keep Your Cool, Be Peace, and Keep Your Residents!

Today more than ever before in this lifetime humankind is living in fear; getting angry and frustrated easily.  Daily we see stories of road rage, flight attendants attacked, and mass shootings at churches, schools, and businesses.  Teenagers, as well as adults, are armed and violent. Businesses are losing customers and employees.  Recently a manager said to me “I think about quitting every day; this class changed my attitude and behavior.” Too often we allow others to pull our strings and act negatively ourselves. These behaviors trigger expensive complaints and a hostile environment. 75% of people who leave their jobs do so because of another person. 68% of customers stop doing business with any given business due to perceived disinterest/rudeness by staff. Many people have to choose between paying their rent and putting food on the table. Often the residents strike out at the staff. Conflict is a four billion dollar a year challenge!  More than 20 million cases a year end up before a judge. Join this session with top industry expert Anne Sadovsky, who will demonstrate how real-life situations require critical thinking and prudent decision-making.

Areas Covered:

• Why is conflict resolution so important?
• why can’t we get along?
• The Likeability Factor
• Understand People at Their Worst
• Getting from conflict to resolution
• How we are evaluated by our residents and team members
• You will become more likable and a peacemaker, not only to others but to yourself.
• Loss of productivity, emotional unrest, loss of relationships
• You will learn usable techniques and how to calm people during these trying times.
• Improve your communication/people skills and keep the peace.
• Learn to take responsibility for being a peacemaker and a communication specialist.
• Being peaceful and not escalating tension is also a matter of your safety.

Who Should Attend:

• Owner/Operators
• Management Company Executives
• Regional Supervisors
• On-site Property Managers and Assistants
• Leasing Team
• Maintenance Techs

Speaker(s)

Anne Sadovsky

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by MultiHousing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards.

Anne has chaired and served on many education committees for major conferences. She has coauthored several books and has flown over three million miles sharing her knowledge and wit, and her success story has been featured in many national magazines including Money, Texas Business and Ladies Home Journal. Anne is multifaceted, offers many topics, shares skills and tools that are life changing, common sense, high energy, fun but no nonsense.

Anne lives in Dallas with her favorite husband, two funny Chiweinies and two very talkative parrots.

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